Auto Service Experts Benefits
Worry Free Guarantee
As a Auto Service Experts, you don’t have to worry about your customers getting stranded on the road with repair problems. With the North American Parts & Labor Warranty*, customers can travel with confidence, while you build loyalty and retention.
The North American Warranty protects customers for 24 months/24,000 miles for the Standard program and 36 months/36,000 miles for Platinum program members. When a customer is 25 miles or more from your shop, they simply call the warranty administrator to start the warranty claim process prior to work being performed.
If the customer is less than 25 miles from the original service center, the warranty administrator will direct the customer back to your repair facility. The original service center will cover parts and labor for the repair at no cost to the customer. The customer is liable for any repairs that fall outside of the original work that was completed.
By participating in the North American Parts & Labor Warranty program, your facility is enrolled in our nationwide referral network. When a consumer is looking for a repair facility in your area, they will be referred to your location.
*A counter card, counter mat and 50 customer warranty brochures with a counter display are included in the Auto Service Experts enrollment kit.
Mile 1 Labor Warranty
As an added benefit for Platinum Members we are including a Mile 1 Labor Warranty. This program is exclusive for Platinum Members.
Not only do your customers get the extended 36 Month / 36,000 Mile warranty but you also receive (4) Labor Claims that can be used for warranty work to be performed at your shop. The same items covered and/or not covered as provided by the standard warranty will also apply to the Mile 1 Warranty program.
If your customer has a warranty claim they should return to your shop for diagnosis. Upon decision of warranty eligibility, the shop should call the warranty administrator at 1-877-342-9615.
Labor Claim Provisions:
- Warranty reimbursement is for 36 months or 36,000 miles, whichever comes first
- Installers are provided (4) claims in a twelve-month period
- Installers can receive a 3-hour labor max at $75 per hour
- Reimbursement benefits are only available to current shops enrolled in the Platinum Program
Provide your customers with additional benefits by offering the Roadside Assistance program on the products and services you supply. Continue to strive for value when your customers choose your repair facility.
The Roadside Assistance certificate* is good for a one-time battery boost, tow, lock-out service, fuel delivery or flat tire change for one year. This service is available 24 hours a day, 365 days a year, anywhere in the United States and Canada.
Service is limited to a maximum reimbursement of $75.
*A counter card, counter mat and 50 roadside assistance certificates are included in the Auto Service Experts enrollment kit.
Road Hazard Program
There is nothing worse than getting a flat tire and having to repair or replace it. With Auto Service Experts Road Hazard Protection*, your customers will be in safe hands.
The Auto Service Experts Road Hazard Protection program is designed to be an added benefit for you and your customers. This program will add profit on every tire you sell while building customer acquisition and loyalty. Remember to offer the protection plan with every new tire sale.
Make up to $10 or more additional PROFIT by offering Road Hazard Protection:
- >50 Tires per Month ($500 additional PROFIT)
- 100 Tires per Month ($1,000 additional PROFIT)
- 200 Tires per Month ($2,000 additional PROFIT)
*A counter card and counter mat is included in the Auto Service Experts enrollment kit.
- No up-front fees
- Additional profit on tires you sell and on claims you process
- Easy to use online registration and claims center
- Absolutely no risk to you
- Builds customer value and loyalty
Signage and Promotions
Let your customers start earning rebates for doing business with your shop. As part of the Auto Service Experts family, you will be provided with three consumer rebate promotions each year. Also, we will supply you with a kit to help advertise to potential customers during the promotion.
We are also including an incentive program for participating Auto Service Experts members. Platinum program members will receive a $100 gift card for every $250 claimed in consumer rebates. Standard program members will receive a $50 gift card for every $250 claimed. There is no limit for redemptions.
Customers buy when they understand. So, whether they’re at your counter, in your waiting area, or you’re interacting with them one-on-one, equip yourself with the tools and content to build their knowledge about your brand.
From pricing and promotions, to the reasons why different repairs are important, utilize digital signage to demonstrate value and build trust.
Perception can drive a customer’s buying decisions. We offer a large range of Auto Service Experts signage and business supplies to assist the shop with national name recognition and a professional environment.
The MAP Catalog is dedicated to help our shops market the Auto Service Experts national brand. By leveraging this brand, you are operating as part of a national group.
All items in the MAP Catalog can be purchased through your local warehouse distributor at nationally discounted prices.
Repair America Promotions
All Auto Service Experts members are eligible to participate in the bi-annual Repair America Sweepstakes Promotions. Shops have the opportunity to be rewarded with a fantastic adventure and or win gift cards.
Platinum Members have twice the opportunity to WIN a trip of a lifetime! Exclusive to the Platinum Program, you will receive double points for all qualifying purchases. Check with your Program Manager to make sure you are enrolled in the promotion. This one-time registration process allows you to participate in all Repair America promotions.
Shop Locator Service
Turn our store searches into your leads.
As part of the program, we will provide a free location and phone platform for customers to find your shop. Not only will this drive your online brand presence, but it also converts to sales in your shop.
There is no set-up on your part for this service. We use the information from your enrollment form to accurately place your shop into our store locator services.
The store locator services are trusted by thousands of customers looking for a trustworthy shop.
ADP Payroll Services
We know your world has changed. HR isn’t simply about getting things done anymore. You’re expected to help your company thrive, by providing and retaining a better workforce.
As one of the world’s largest and most experienced HR providers, ADP offers you recruit-to-retire services and solutions that help you build the team that you need to succeed.
ASE Blue Seal of Excellence Program
Employing ASE Certified technicians helps your customers. Take it to the next level and help your business itself.
You recruit the best employees, support their training and insist on the best equipment. Your business stands out because of your ASE-certified staff and the quality reputation you’ve earned with your customers. Auto Service Experts members have an application fee of $150 ($85 savings).
Now it’s time to get all the attention you deserve for your commitment to excellence—through the ASE Blue Seal of Excellence Program. To qualify, your business must meet the specific criteria:
(Dealerships, Independent Repair Shops, Fleet Garages, etc.)
- At least 75% of technicians performing diagnosis and repairs must be ASE certified
- Each area of service offered in the shop must be covered by at least one ASE Certified technician
Today’s motorists adopt internet technologies at light speed. However, shops don’t always have the right tools to keep up with that pace, even though they’re required by motorists to do so. Just like the evolution of the automobile, from purely mechanical to highly computerized, the interaction between the motorist and service advisor moves beyond the counter into the digital age.
Go Digital with SmartFlow
Running a successful auto repair shop is challenging. AutoVitals understands the event driven and complex nature of your business. AutoVitals has replaced the paper-based process with a new and improved digital shop.
Are you Ready to Go Digital?
Take advantage of national agreement pricing and benefits to keep you, your employees and your facility looking their best.
Uniforms & Apparel
Uniforms speak volumes when it comes to maintaining a consistent, professional image, which is key to differentiating your business from the competition.
The Cintas Uniform Rental system has been developed, tested and proven through more than eight decades of experience in the uniform rental industry.
Cintas Facility Services offers a variety of solutions to help improve your image, protect your business, and save you money.
First Aid and Safety
Tile & Carpet Cleaning Services
Every repair shop needs fully functional systems to run their business. As a member of the Auto Service Experts program, you can save up to 40% on orders.
Go ahead and replace those outdated computers and printers or upgrade to heavy-duty tablets that are strong enough to run your entire business.
Retrieve and order your quotes online 24/7, and receive automated order tracking notifications with your sales created quote.
Denso Vehicle MRI
- Enhanced live data for all vehicle systems
- Complete system coverage including, but not limited to: Engine, ABS, SRS, Transmission and more.
- Full OBD2 Generic code reader with scanning capabilities
- Works with Domestic, European and Asian vehicles and light trucks sold in the USA that are OBD2 compliant (1996 and newer)
- One year limited warranty (vehicle interface device)
Easy Pay Finance
Using EasyPay gets you more returning customers because you're helping them:
- Save money - 90-Day Interest Rebate means if they pay off their balance in 90 days, they'll get a full interest rebate***
- Pay later - $0 down required today
- Avoid surprises - EasyPay contracts are fully transparent so your customer is never caught off guard
- Sign anywhere & anytime - Convenient electronic signatures & mobile applications
IMPORTANT: Why EasyPay is Better than Lease-to-Own
- How do you rent a repair?
- Figuring out parts and labor ratios is complicated for your staff
- Lease multipliers (lease version of APR) are confusing for customers and can be more expensive - leading to customers that may not return
- Customers don't like up front fees or down payments
Bottom line: EasyPay Finance results in happier customers that continue coming back.
As a Auto Service Experts, you and your customers can take advantage of the Enterprise discount program.
We all know there will be times when customers simply cannot wait for their car to be repaired. Provide them with the discount number and let them be on their way.
This program will allow you or your customers to bypass the counter and choose any car at the reserved midsize car price. Contact your local National or Enterprise location for pick-up!
As a Platinum program member, you are eligible to receive reimbursement for your shop. Let us help your shop out when in a CRUNCH! Platinum program members are eligible to claim up to $200 per year through The Network’s partnership with Enterprise Rental Car.
We understand technician efficiency and bay turns are crucial. Explore the Identifix family of programs and get more work done, more customers in for repairs and more profits. Subscribe to multiple programs and receive BUNDLED discounts.
Subscription-based, online service with more than 98% coverage for all U.S. vehicles. Includes: Technical service bulletins (TSBs), component locations and remove/replace procedures, specs and capacities, estimating tools and labor guides and colored wiring diagrams.
Direct Market is Solera’s automated customer lifecycle marketing solution. This product delivers marketing communications daily and weekly to consumers based on their driving behavior, vehicle needs and customer interactions.
Online, self-service mail and email marketing campaign ordering system with a complete library of service and seasonal ready-to-deliver templates. Access 24/7, with same day email campaign and next day mail campaigns delivered.
Solera’s reputation management and SEO solution puts success back under your control. As a 3-in-1 brand management platform, you can monitor your reputation across all platforms at all times and promote local search success.
Loyalty Keys Tags and Inspection Forms
These low cost, durable, colorful plastic key tags can be personalized with your business name, address, phone number and/or website. Place them on your customer’s key ring or on their center consoles. The key tag front has the Auto Service Experts logo or your business logo printed in full color.
Customer retention is as important as new customer acquisition. How about doing both with a single program? Offer your customers (new and old) the opportunity to participate in YOUR loyalty program.
This program is designed to elevate your repair facility with the same offerings as the OE. LoyaltyTrac is the next generation retention and rewards program for independent repair shops, lube centers, and tire stores.
- Boost customer retention to 70% or higher
- I ncrease profits by $50K annually by eliminating traditional cash discounts
- Decrease defections when customers build equity in your shop
- Increase customer referrals by 5X by issuing a low-cost, your customers and their referrals
Platinum program members will receive a three-month subscription at no cost, a $1437 value!
Your Office Depot Discount Card is here!
Network Members, get access to your special pricing and more with your Store Purchasing Card.
On-Hold Messaging & In-Store Music
Create a professional feel for your customers while maintaining the local touch. On-hold messaging and overhead music will elevate your shop’s image.
Spectrio gives your callers the right message at the right time with the right sound. Turn on-hold idle minutes into useable marketing opportunities. When callers hear messages on the line, they will stay on hold up to 3X longer.
- Increase caller retentio
- Reinforce your brand
- Drive traffic to your website and place of business
Spectrio is working hard to create a memorable in-store experience for you and your customers. Music plays a huge part. In-store music and messages enhance your customer’s experience, boost productivity, and increase sales. A professionally licensed playlist will reinforce your brand.
- Influence shopper buying behavior
- Introduce new services and add-ons
- Create memorable shopping events
Openbay Otis is the first-of-its-kind artificial intelligence (AI) powered virtual service advisor, built specifically for the automotive service industry. Using the power of AI, Openbay Otis works around the clock, no human intervention required. Otis converts your online visitors into paying customers by delivering quick responses, accurate service quotes in real-time and instant appointment booking.
You put the effort into optimizing your company website and driving traffic. Otis will do the work to get that visitor into your shop’s door.
Otis is fully customizable to fit your operations, it works on any business website and it has multi-location capabilities.
As an Otis subscriber, you will have unlimited access to real-time Otis conversations and reporting metrics anytime, anywhere, from your smartphone, tablet or desktop device.
Repair Shop Websites
Get discovered and grow your business with Repair Shop websites. A website can add additional business and enhance the image of your shop.
We have partnered with Repair Shop Websites to offer you three packages to fit any shop need.
Three Available Packages
- Pro+Mobile to establish a web presence
- Pro+Connect to connect with your customers and provide a web presence
- Pro+Engage includes the two above packages with the ability to maximize your online reputation
RepairPal connects consumers with the best auto repair shops across the nation. We send these customers to RepairPal Certified Shops, knowing they will give them a superb car care experience marked by transparency and trust.
With over five million visitors, shops receive an average of eight to 12 new customer calls a month from RepairPal.com. In addition to website referrals, your shop will gain access to new customers through our partner relationships with CarMax, USAA and some of the largest tow programs in the nation.
If you have superior training and fair pricing, we invite you to join our Certified Shop program. When you contact RepairPal, mention you’re a member and qualify for an enrollment discount!
Safety-Kleen is a leading provider of environmental services to commercial, industrial and automotive customers.
They are the largest re-refiner of used oil and provider of parts cleaning services in North America. Their broad selection of environmentally responsible products and services ensure the proper collection, processing, re-refining, recycling and disposal of hazardous and non-hazardous materials.
Synchrony Car Care Credit Card
Providing your customers a credit limit at your shop differentiates your customer service, provides repeat business and assists with building customer loyalty. Offer your customers the Synchrony Car Care credit card with promotional financing of zero interest for six and 12 months.
Synchrony Car Care credit card helps provide your customers with the freedom to purchase the services they need. Purchases as low as $199 qualify for the six months zero percent interest financing.
Waste & Recycling
- AOWR’s purpose is to act as a third party manager for waste and recycling services.
- AOWR’s objective is to reduce your waste management expense and add recycling.
- AOWR’s services include waste management brokering, audit and consultation.
We are excited to announce a partnership with Yelp, the #1 local review site and mobile app with over 160 million monthly unique visitors.
Included in the Yelp Partnership Program
- First and foremost, each shop will be introduced to their free Yelp listing
- FREE Educational webinars
- Education on local advertising products–this helps drive customers to your business when Yelp users search for “auto repair” nearby
- Shops can set their own daily budgets starting at $7 per day with no term commitments–92% of consumers make a purchase after visiting Yelp, and nearly half do so within a day
- Tracking tools to measure how Yelp is impacting your business
You will have personalized support from a Car Care Yelp specialist–he/she will be reaching out to you to help you log into your account, add content to your listing, and discuss best practices to get the most use out of your Yelp profile.
You will be provided with direct contact information for your Yelp specialist.
Additional Discount Partners
The deals get even sweeter! All Auto Service Experts members are invited to participate in discount programs to make their businesses run more smoothly
Need uniforms or rugs? Utilize the Cintas program for additional discounts. Let your local Cintas representative know you would like to participate and start saving.
Need computers to operate your business? Dell provides up to a 40% discount to all enrolled members of the Auto Service Experts program. Take time to review the 20+ business services that can help lower operating costs and provide additional value to your shop.
We believe in EXCELLENCE!
Auto Service Experts Headquarters will reimburse the technician $25 for each passing ASE certification test ($50 reimbursement for Platinum members). Training and knowledge is the best way to keep customers happy and turn bays quicker.
All reimbursements should be submitted with the ASE test reimbursement form (see Appendix).
Additional training at your convenience cannot be beat. We have partnered with Injectronics to provide online and leader-led courses for your shops.
These classes can be viewed at any time at www.thenetworktraining.com. As a Auto Service Experts, you can receive the training at a discount.
Platinum program members have twice the opportunity to enroll in four (4) no-cost technician webinars. Invest in your customers’ vehicles by investing in professional technician training.